November 2013 Fifteen Minute Care Visits Unacceptable

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Recent media coverage has highlighted the lack of time allotted to care for people who are older or who have a disability in their homes. It means many are left waiting to get into or out of bed, waiting to eat or drink or left wanting basic human contact. This doesn’t just have an effect on those receiving care but places huge pressure on staff, who often have to work over their hours for below the minimum wage to make sure people get basic levels of support they need.

In response the Care Quality Commission is proposing, from next April, to look at whether home care visits are long enough to respond to people’s needs. They will also consider looking at how staff working conditions might be impacting on care.
To assess this, the CQC are considering looking at:

whether the service is able to respond to people’s needs in the allocated time

whether the care is delivered with compassion, dignity and respect
how many staff have zero hour contracts
the levels of staff turnover

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