April 2014 PIP Assessment Process Unacceptable

The current service to personal independence payment (PIP) claimants is 'unacceptable', according to the Work and Pensions Select Committee.

In a report on the performance of the DWP in 2012-2013, the Committee highlights that some claims for PIP are taking six months or more to process and calls for urgent action to improve the current 'unacceptable' service to claimants.
In particular, the Committee recommends that -
Penalty clauses in DWP contracts with the assessment providers, Atos
Healthcare and Capita Business Services, be invoked where necessary;
The DWP clear the existing backlog of PIP claims before reassessment of
existing disability living allowance claimants is extended; and
All necessary resources be devoted to meeting a seven day target for
processing PIP claims from terminally ill people

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